Accident Assist

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Introducing Accident Assist, a new public service provided by the Malaysian insurance and takaful industry to members of the public who are seeking immediate roadside assistance in the event of a road accident. Accident Assist will also respond to basic or common enquiries relating to motor policies. It is a dedicated self-service line manned by customer service officers operating 24 hours daily.

Accident Assist aims to improve the overall process following a road accident by providing road accident victims with timely roadside assistance and objective guidance on making a motor claim.

Accident Assist is managed by general insurers and operated by Telekom Malaysia.

Accident Assist can help you with these:
  • 24 hours / 7 days a week helpline
  • Guide you to obtain towing services to approved workshops
  • Provide information and answer basic or common enquiries which you may have on making a motor claim
  • Provide relevant information should you be involved in a road accident such as:
  • – the nearest hospital to you
  • – nearest police station to you
  • – nearest fire station to you
  • – the nearest workshop to you

Dial: 1-300-22-11-88

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